Report damage as soon as it is safe to do so. Do not keep driving a unit that is hanging loose or sparking. Fair wear is covered; accident and third-party damage is reviewed against the onboarding terms.
What to send
- When it happened and where you were.
- A photo of the unit and the mount, if you can take one safely.
- Whether the vehicle was in a collision or only the screen was hit.
Ops will tell you whether to visit a technician or wait for a mobile visit. Do not improvise a repair with tape or a garage that is not appointed.
Still stuck? Contact the team